By accessing this website you agree to these terms and conditions.

Terms of business

Updated August 2022

Terms and Conditions of Business

General

EMS Physio Ltd is registered as a private limited company in the United Kingdom, registration number 601612 and the registered address is EMS Physio Ltd, Grove Business Park, Downsview Road, Wantage, Oxfordshire, OX12 9FE.

 Prices

Prices are subject to alteration without notice and those charged will be prices ruling at the time of dispatch (unless by prior arrangement).

 Value Added Tax (VAT)

VAT will be levied on all items sold in The United Kingdom at the UK Government’s set rate and will be shown separately when invoiced. When a VAT Exemption certificate is applicable, evidence or certificate should be supplied for each order.

Minimum Order Value

The minimum order value is £25.00 excluding carriage or VAT.

 Legislative changes

Where appropriate, all terms and conditions will be modified without notice to comply with legislative changes as required by UK law.

Carriage, Packing and Handling Charge

A carriage and packing charge on all orders will be levied, unless subject to prior agreement. For the return of goods, a handling charge of up to 15% of the consignment value may be levied at the discretion of the Company.  Returns must only be made after prior agreement of the Company.

 Transfer of property

Title of the goods does not pass until full payment has been made.

Terms of payment

The terms of payment will be a maximum of 30 days from the date of invoice unless advised and agreed otherwise by the Company.  All accounts are payable to the Company’s registered office at Wantage, Oxfordshire.

 Claims for missing or damaged goods

The customer shall have no right to claim for shortages or defects apparent on inspections unless:

• The customer inspects the goods immediately upon arrival at its premises.
• Written notification is made to the Company within five days of receipt of the goods, specifying the shortage or defect.
• The Company is given an opportunity to inspect the goods and investigate the complaint before any use is made of the goods.
• Returns must only be made after prior agreement of the Company.

 Warranty

All new EMS Physio products are warranted against defects in materials and workmanship for a period of two years from the date of shipment. All ex-demo or second-hand EMS Physio products sold are warranted against defects in materials and workmanship for a period of six months from the date of shipment. A copy of the full EMS Physio warranty is available on request.  The warranty on non-EMS Physio products is limited to one year.

 Product Specification

EMS Physio policy is one of continuous product improvement. The Company therefore reserves the right to alter design and specifications at any time without prior notice. In some circumstances, a change in product specification to that as marketed by the Company may be available at an extra charge. Further details are available on request.

Online ordering

Online ordering is restricted to UK based customers only due to automatic delivery charge calculations.  If you are outside of the UK and wish to place an online order, please contact our sales team at sales@emsphysio.co.uk for further information.  The Company reserves the right to decline an online order request.

Terms and conditions specifically for non-UK orders

Regulatory requirements for commercial distributors and/or agents (not end user clinicians)

Any commercial organisation which purchases EMS Physio Ltd certified product for onward sale will ensure to maintain accurate records for regulatory purposes including (but not limited to) product traceability, certificates and permits for regulatory approval and customer complaints.  These records shall be kept for ten years from the date of product discontinuation.
The organisations will report to EMS Physio Ltd any vigilance or advisory information relating to its products in accordance with the applicable regulatory requirements for vigilance and meeting the requirements of EU MDR 2017/745 as a minimum.  Regular feedback from post market surveillance and/or customer complaints should also be provided annually.

It should be noted and is agreed that EMS Physio Ltd, its agents, Notified Body or any regulatory body acting on behalf of the company may have access to the commercial organisation’s personnel, facilities and/or documentation (related to the organisation’s products) in order to carry out any reasonable and expected regulatory activity in line with international regulations.

 Terms of payment as shown above.

Payments by bank transfer are subject to an additional £15.00 charge to cover bank charges

Payment by irrevocable letter of credit will be subject to an additional charge of £350.00 to cover administration and bank charges incurred.

All accounts are payable to the Company’s registered office at Wantage, Oxfordshire.

Shipping details

Shipping costs exclude insurance, all destination charges and any local taxes and duties that may be applicable.

Freight costs are based on current rates and rates of exchange and may be revised without notice if any change occurs in these or other charges applicable to the consignment.

Terms and conditions specifically for online orders

 Acceptance of order

You can place an order online (UK only), by phone 01235 772272, by fax 01235 763518 or by email sales@emsphysio.co.uk.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being out of stock
• Our inability to obtain authorisation for your payment
• Shipping address outside the UK (please contact Exports)

Order Cancellation

If you wish to cancel your order, please contact our Customer Service or give us a call on 01235 772272.

Terms of Payment for Online orders

Please use your Order number as the payment reference. Your order won’t be shipped until the funds have cleared in our account.

• PayPal You can pay online with your registered PayPal account
• Cheque Please send your completed cheque made payable to EMS Physio Ltd once you received the order acknowledgment.
• Credit Cards & Debit Cards You can pay online using your credit or debit card (excluding American Express).  Alternatively, you can call 01235 772272 and quote your order number, card number, name and full address including postcode to which the statement is sent, valid from, expiry date, security number & issue number if applicable. We do not store credit card details and we do not share customer details with any third parties.
• Bank transfer You can also pay by bank transfer and should contact EMS Physio for bank details.

Delivery charges

Delivery charges apply to UK addresses depending on the weight and the size of the item as appropriate. This is added at the checkout stage for an online transaction along with the VAT. For other countries please contact EMS Physio. If you have any special delivery requirements, please state these at time of ordering.

 Delivery time  

See individual items. Some items may have longer lead times as others as they are custom-built – ie couches. The sales order processing team will contact you once we have received your order with additional information about lead times.