Prices
Prices are subject to alteration without notice and those charged will be prices ruling at the time of dispatch (unless by prior arrangement).

Value Added Tax
VAT will be levied on all items sold in The European Union at the Government set rate and will be shown separately when invoiced. When VAT Exemption is applicable, evidence or certificate should be supplied with each written order.

Minimum Order Value
Minimum order value is £25.00 excluding carriage or VAT.

Carriage, Packing and Handling Charge
A carriage and packing charge on all orders will be charged, unless subject to prior agreement. For return of goods, a handling charge of up to 15% of consignment value may be levied at the discretion of the Company.

Transfer of property
Title of the goods does not pass until full payment has been made.

Warranty
All EMS Physio products are warranted against defects in materials and workmanship for a period of two years from the date of shipment. A copy of the full EMS warranty is available on request. The warranty on non-EMS Physio products is limited to one year.

Claims of Missing or Damaged Goods
The customer shall have no right to claim for shortages or defects apparent on inspections, unless:

  • The customer inspects the goods immediately on arrival at its premises.
  • Written notification is made to the Company within five days or receipt of goods, specifying the shortage or defect.
  • The Company is given an opportunity to inspect the goods and investigate the complaint before any use is made of the goods.
  • Returns must only be made after prior agreement of the Company.

Terms of Payment
Unless otherwise agreed by the Company in writing, the terms of payment for goods shall be 30 days from invoice date. All accounts are payable to the Company's registered office at Wantage, Oxfordshire. Commissioning Terms available upon application to our Service Department.