What are your office opening hours?
Our headquarters opening times are 9am until 5pm (GMT) Monday to Friday, closed on UK public holidays. If you have an urgent query outside these hours please complete the form to the right and we will endeavour to attend to your request as soon as possible.
Do I have to pay VAT?
If you are based in the European Union, yes you do. If you are a patient or a UK charity you can sign a VAT-exemption certificate so you do not have to pay VAT. If you are based in the EU (but not the UK), and you provide your sales tax number, we do not have to charge you VAT. For shipments outside of the EU, no VAT is payable.
What are the options for purchasing equipment, do you do credit terms or leasing?
We are able to offer all these subject to credit approval (UK only). When you request a quotation please enter your requirements in the “comments” section.
Does Primo ultrasound work with the voltage in my country?
Yes, the Primo (and the rest of our electrotherapy range) will operate with all mains voltages between 100-240volts, and mains frequencies between 50-60 Hz.
What injuries can I treat with laser therapy?
There are a number of uses for low level laser therapy, there is a very useful website hosted by Professor Tim Watson from The University of Hertfordshire called “Electrotherapy on the Web” – www.electrotherapy.org
My equipment needs servicing, how do I go about arranging this?
Please enter your details and servicing requirements into our enquiry form and our service department will get back to you with a quote for carrying out the work to the highest possible specifications as soon as possible.
My ultrasound treatment head has stopped lighting up during treatment, what do I do?
Usually this is because the treatment may be over a bony area or your patient has a lot of hair around the treatment area, if this is not so, please send an enquiry to our service department, they will be in touch with you shortly.
Our risk assessment people are asking if we have any documentation to prove our competence on electrotherapy, can you help us with this?
The EMS Physio Electrotherapy Competency Scheme (UK only) is designed to help staff in Physiotherapy departments attain a basic competency on most electrotherapy modalities. Please submit an enquiry and we will get back to you regarding the scheme, as soon as possible.
Can I use my ultrasound machine in combination therapy?
When is there an electrotherapy update course in my area?
We host Professor Tim Watson on numerous occasions throughout the year in different locations of the UK, please click here to see when a course is next scheduled in your area.